Effective Date: 30/03/2026

This Privacy Policy explains how MQ Fitness, trading as Market Quarter Fitness ("we", "our", "us"), handles your personal data when you join, book sessions, make enquiries, visit our website, or train at the gym. It applies to all interactions with MQ Fitness, based at Market Quarter Fitness, Congleton.

1. Scope of This Policy

This policy applies whenever you:

• Join as a member
• Book sessions
• Send enquiries
• Visit our website
• Train at the gym

2. What We Collect

We only collect the information necessary to run the gym efficiently.

Basic Details

Collected when you sign up or make an enquiry:

• Name
• Email address
• Phone number

Membership and Booking Data

Collected when you train with us:

• Session bookings
• Attendance records
• Membership type
• Payment status

Health and Training Information

Collected only if needed for coaching:

• Injuries or limitations
• Fitness level
• Goals (e.g., fat loss, strength, performance)

Coaches use this information to plan sessions safely.

Payment Data

Payments are handled through secure providers. We do not store full card details.

Messages and Contact

If you email or message us, we keep a record of the conversation to respond and follow up efficiently.

3. How We Use Your Data

We use your data to manage MQ Fitness day-to-day, including:

• Setting up your membership
• Managing bookings and session limits
• Delivering coaching and training
• Tracking attendance
• Sending important updates
• Responding to enquiries

We also use data to improve operations, adjust class structures, and maintain smooth gym management. Data is not collected or kept without purpose.

4. Coaching and Health Information

Some members provide personal details about injuries or fitness levels. We handle this carefully:

• Only coaches use this information
• It is solely used to guide training safely
• It is not shared outside the coaching team
• You choose what to share, but omissions may affect safe coaching

5. Marketing and Communication

We may contact you regarding:

• Your membership
• Bookings or schedule changes
• Service updates

We may also send:

• Offers
• New programmes
• Gym updates

You can opt out of marketing at any time. Service messages necessary for operations will still be sent.

6. Sharing Your Data

We do not sell or distribute your data. Data is only shared when necessary to run the business, such as with:

• Booking systems
• Payment providers
• Email platforms

These services only receive the information they need.

7. How Long We Keep Data

We retain data while you are an active member. After that:

• Some records are kept for administrative and legal purposes
• Old or unused data is removed
• Outdated data is not retained without reason

8. Security

We take practical measures to protect your data, including:

• Secure systems
• Controlled access
• Limiting staff handling

No system is perfect, but we maintain tight, up-to-date security.

9. Photos and Social Media

We may take photos or videos during sessions for:

• Social media
• Website content
• Marketing

Identifiable images will only be used with clear consent. Inform us if you do not wish to be included.

10. Your Rights

You can:

• Request details of the data we hold about you
• Request corrections or updates
• Ask for deletion of your data

We will respond within a reasonable time.

11. Website Use

When you visit our website, basic data may be collected, such as page visits, to help improve the site. We do not track unnecessary behaviour.

12. Changes to This Policy

This Privacy Policy may change as MQ Fitness grows. The latest version will always apply. Updates will be posted when needed.

13. Contact

For any privacy questions, contact us at:

Email: info@mqfitness.co.uk